Refunds & Returns Policy

At Zezzy, we want you to love every piece you purchase. If something isn’t quite right, we’re here to help.

Returns Overview

You have 30 days from the date you receive your order to return your item for a refund or exchange.
To be eligible, your item must be unused, in its original condition, and with all tags and packaging intact.

Please include your proof of purchase or order confirmation with your return so we can process it quickly.

Refunds

Once your return is received and inspected, we’ll email you to confirm it has arrived and let you know whether your refund has been approved.
If approved, your refund will be processed automatically to your original method of payment within a few working days.

If you haven’t received your refund after 10 business days, please check with your bank or card provider, as processing times can vary. If you still need help, contact us at [insert email address].

Sale Items

Please note that sale items are non-refundable. Only full-priced items can be returned for a refund.

Exchanges

We’re happy to replace items if they are faulty or damaged.
To request an exchange for the same item, please email [insert email address] and send your parcel to:
[insert return address].

Gifts

If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once your returned item is received, a gift certificate will be emailed or posted to you.
If the order wasn’t marked as a gift, the refund will be issued to the original purchaser.

Returning Your Item

To return your item, please post it to:
[insert return address]

Customers are responsible for their own return postage costs. These costs are non-refundable.
For your peace of mind, we recommend using a tracked postal service, as we can’t guarantee that we will receive your returned item.

Need Help?

If you have any questions about your return or refund, please contact our customer care team at [insert email address] — we’re always happy to help.